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Company Profile |
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| Legal Company Name: |
Visual systems Group, Inc |
| Company ID: |
PRE00000000001232249 |
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| Web: |
 Company website |
| Telephone: |
703-848-8212 |
| Fax: |
703-848-8214 |
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| Product Keywords: |
video conferencing, video teleconferencing, video, audio conferencing, web conferencing, streaming, IP network, video bridging and gateway services, data collaboration, training, installation, onsite maintenance, integration |
| Physical Address: |
7925 Jones Branch Drive G200
McLean, Virginia 22102-3321
USA
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| Mailing Address: |
7925 Jones Branch Drive G200
McLean, Virginia 22102-3321
USA |
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| Corporate Status: |
Corporation |
| GSA Schedule Contract Numbers: |
GS-35F-0859N, GS-35F-0355N, GS-35F-0129L |
| Business Size: |
Small Business |
| Year Established: |
1992 |
| Annual Revenue: |
US$10 Million - US$50 Million |
| No. of Employees: |
11 - 50 People |
| Company Description: |
| VSGI was created through the acquisition of organizations within the visual conferencing industry, including Net2000?s Visual Services Group. Net2000?s Visual Services Group was formally known as FreBon International Corporation and Vision IT. These base organizations now make up VSGI and bring over ten years experience as a leader in the delivery of interactive visual communications. VSGI has extensive experience implementing interactive, high bandwidth networks across LANs and WANs. VSGI?s understanding of the connectivity and switching between different network environments strengthens its position as an Integrated Communications Provider. With customers in the federal, state and commercial sectors, both domestic and international, VSGI has accomplished itself as a premier integrated communications provider in the distance learning, telepsychiatry, telemedicine, government and business environments.
Products & Services
As a video, audio, and data conferencing provider, VSGi provides a total solutions approach that encompasses everything from design and network connectivity to selecting and installing video endpoint equipment. VSGi is a long-term partner to our customers, providing service, maintenance, and training in support of everything we sell.
VideoConferencing Systems: VSGi sells videoconferencing gear from all major video equipment manufacturers such as Polycom, Tandberg, and PictureTEL (now Polycom?s iPower Group Systems). VSGi takes a consultative approach with every customer and is able to make product recommendations based on each customer's specific application requirements.
Video and Audio Bridging Devices: Larger users of conferencing services prefer purchasing their own bridging devices. VSGi sells and maintains these devices and related gear, and can assist customers in managing conferences on their own equipment.
Add-ons and Accessories: VSGi provides additional accessories that can transform a visual conferencing room into a natural meeting environment. Accessories such as document cameras, whiteboards, VCRs, DVDs enhance the meeting environment by providing the necessary components to enable participants to share their information and maintain as natural a meeting environment as if they were face to face.
Video Network Provisioning: No videoconference can operate without a network. VSGi provides both ISDN and IP networking managed specifically for video, as well as integrated networking.
Bridging and Gateway Services: Customers are increasingly looking for a single point of contact for all videoconferencing. VSGi is meeting this demand by providing not only equipment and network, but also the managed call bridging and gateway services to make any videoconference run smoothly.
Data Collaboration: VSGi provides the tools and training to assist customers who want to bring presentations, documents, and other data into a videoconference or alongside an audio call.
Audio Conferencing: With VSGi audio conferencing, customer can set up calls with or without reservations, and at very affordable rates.
Streaming: Our streaming solution integrates audio and video with interactivity, archiving, data capture, and synchronized PowerPoint slides. Further, streaming allows for record and store so you can rebroadcast the meeting anytime, anywhere.
Training: VSGi offers a full range of training and certification courses for all our products. In addition, VSGi provides all of the services your business needs to install, use, and maintain your video, audio, and data collaboration equipment.
Conference Visuals: Web Conferencing solution-newly added to our portfolio more information to come.
Clients
VSGI?s customer base is represented by Fortune 500 companies, multiple state contracts, federal government agencies, healthcare institutions, and over 600 educational institutions and multinational corporations.
Commercial clients include: DynCorp, Akin Gump, Debevoise & Plimpton, Bed Bath & Beyond, Mobius, Sunbeam, Goodwill, World Bank, BNFL, Cable & Wireless, Ford Foundation, Caterpillar, McGuire Woods Battle and Booth, Holland & Knight and many other global companies.
State contracts include Florida, Georgia, New York, Massachusetts, Pennsylvania, and Delaware. Additional distance learning clients include Johns Hopkins University, University of Maryland, Florida Association of Community Colleges, and many others.
Federal sector clients include: US Department of Health, US Navy, Army, Air Force, Immigration and Naturalization Service, Department of Justice, Department of Treasury, Department of Transportation, DISA, and many others.
Help Desk
VSGI offers a comprehensive Help Desk facility with factory-certified personnel ready to respond to customer equipment support and technical problems. Remote diagnostics can also be accomplished electronically. VSGI personnel are committed to providing the necessary equipment, back-up personnel and other resources to ensure technical support is accomplished in a professional and timely manner. All calls are handled immediately and a trouble-ticket is issued. The average technical support response time is less than one hour and in most cases handled on the initial call without requiring a call back.
The toll-free Service Help Desk number is (888) VTCSERV or (408) 546-1555. Business hours are from 4am to 6pm PST (7am to 9pm EST) and 24x7 service is available at an additional charge.
On-Site Maintenance
VSGI has factory-certified technicians available for nationwide technical support. Maintenance programs are tailored to client requirements but in general on-site support/ maintenance (per call) is available when a major service issue cannot be resolved remotely. A VSGI technician will be dispatched the next day for major service issues identified prior to 2:00PM Eastern Standard Time. A technician will be dispatched the subsequent day for major service issues isolated after 2:00PM Eastern Standard Time. VSGI provides factory replacement/spare parts directly from the manufacturer.
Installation
VSGI's staff includes technical personnel with experience to implement video conferencing telecommunication requirements encompassing T-1 circuits, switched voice, video and data transmission service, public networks ISDN and ATM. VSGI's technical staff can tackle all interoperability and network planning issues. VSGI is proactive in helping customers design maximum use networks; as well as understand the newest technology innovations.
VSGI has the in-house staff to deliver complete engineering designs as well as to fabricate, assemble and modify equipment or systems for custom applications and requirements. VSGI can provide all implementation and installation services as required for proposed visual conferencing equipment. VSGI utilizes a Standard Operating Procedure to ensure a seamless implementation. All technical personnel have the required training and/or certifications from the manufacturer providing each client with qualified personnel to install, test, and provide a brief on-site orientation.
Integration
VSGI provides design and engineering for both equipment and rooms. VSGI technical management staff has the in-house capabilities and resources to provide custom-designed rooms incorporating voice, video, data, and internet applications. |
| [517310] Telecommunications Resellers |
| Contact Information: |
Tony Piacente  Inquire Now |
| Federal Account Manager |
| Visual systems Group, Inc |
| 7925 Jones Branch Drive G200 |
| McLean, Virginia 22102-3321, USA |
| Tel: 703-848-8212 |
| Fax: 703-848-8214 |
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Company Profile
