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| Legal Company Name: |
TSR, Inc |
| Company ID: |
USR20051021052144522 |
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| Web: |
 Company website |
| Telephone: |
717-697-8036 |
| Fax: |
717-697-7893 |
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| Product Keywords: |
DMS, Defense Messaging System, networking, monitoring, node management, help desk, tier 1, tier 2, desktop support, PC staging, PC rollout, staging, rollout, LAN support, email management, email, TSR, woman-owned, WOSB, quoting, audit, telecom audit, provisioning, inventory managment, management, bill verification, verification, bill consolidation, consolidation, carrier payment, cost recovery, dispute resolution, TEM, telecom expense management, telecommunications, patented software, circuit inventory, lifecycle management, TFM, telecom financial management, IT services |
| Physical Address: |
4900 Ritter Road Suite 140
Mechanicsburg, Pennsylvania 17055
USA
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| Mailing Address: |
4900 Ritter Road Suite 140
Mechanicsburg, Pennsylvania 17055
USA |
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| Corporate Status: |
Corporation |
| Ownership: |
Women Owned |
| GSA Schedule Contract Numbers: |
GS-35F-4666G, GS-23F-0101R, GS00T03AHD0004 |
| Business Size: |
Small Business |
| Year Established: |
1994 |
| Annual Revenue: |
US$5 Million - US$10 Million |
| No. of Employees: |
11 - 50 People |
| Company Description: |
| TSR has been offering Telecommunications Expense Management (TEM) and Information Technology (IT) services to Federal clients since 1994. With a customer base including the U.S. Treasury Department; Bureau of Alcohol, Tobacco and Firearms; eighteen Treasury agencies; Customs; Headquarters Naval Supply Systems Command; and the Defense Enterprise Computing Center, TSR has saved millions of dollars for our Government clients. And, as a woman-owned, small business, partnership with TSR aids in contractor compliance with Federal Acquisition Regulations and the October 1994 Federal Acquisition Streamlining Act.
TEM Services:
1. Audit -- At contract inception, TSR verifies that telecom services were ordered, rendered, and priced correctly, disputing errors, as needed.
2. Resell -- TSR provides complete telecom operational support services, coordinating and managing circuit processes to ensure project success. TSR also maintains a data repository of all circuits, historical and current.
3. Circuit Quoting -- TSR ensures our clients get the best price for every circuit and provide for provisioning diversity.
4. Circuit Provisioning -- TSR ensures every ordered circuit is installed quickly and correctly by proactively tracking the process and acting as liaison between client, site POCs, and carriers.
5. Invoice Consolidation -- TSR clearly summarizes all Departmental telco costs into one clear, concise consolidated invoice; the client then pays TSR with one simple, thoroughly documented transaction.
6. Bill Verification -- TSR reviews all telco bills to ensure accuracy, tracing each charge to its authorized source and documenting the grounds for any dispute. Clients are assured they pay only what they owe.
7. Dispute Resolution -- When errors are found in audits or during bill verification, TSR acts as dispute agent, arguing client billing cases and obtaining full credit for telco errors.
8. Carrier Payment -- TSR pays for only validated charges, disbursing the funds from client payment to the appropriate service providers.
IT Services:
1. Network Monitoring & Node Management -- TSR manages network functions by controlling, planning, allocating, deploying, and coordinating the resources of each network.
2. LAN Support -- We perform analysis, provide recommendations, and work with operating systems and servers to support business applications.
3. Email Management & Support -- We monitor corporate electronic mail equipment and software; proactively troubleshoot system problems; and help coordinate mail address directory services in multiple mail databases.
4. PC Staging & Rollout -- TSR supplies the technical and professional resources needed to uniquely configure and setup PC software and hardware for future rollouts.
5. Desktop Support -- We supply techncial, personable support to microcomputer users: answering questions, installing and configuring software and hardware, and performing hardware maintenance when needed.
6. Lotus Notes Admin & Development -- TSR provides administrative support to Notes infrastructure, participating in Notes ad hoc research, providing product and/or hardware evaluations, and aiding in application monitoring and performance.
7. Help Desk Support (Tier 1 & 2) -- We offer 24/7 management and end user assistance for IT- and telecommunications-related inquiries.
8. DMS (Defense Messaging System) -- We supply the technical and professional resources required to administer DMS-specific features to the commercial Outlook product to comply with specifications set forth by the U.S. Department of Defense. |
| [517212] Cellular and Other Wireless Telecommunications |
| [517310] Telecommunications Resellers |
| [517910] Other Telecommunications |
| [518210] Data Processing, Hosting, and Related Services |
| [541511] Custom Computer Programming Services |
| [541512] Computer Systems Design Services |
| [541513] Computer Facilities Management Services |
| [561210] Facilities Support Services |
| Contact Information: |
| Sue Wagner |
| Sr. Administrative Assistant |
| TSR, Inc |
| 4900 Ritter Road Suite 140 |
| Mechanicsburg, Pennsylvania 17055, USA |
| Tel: 717-697-8036 |
| Fax: 717-697-7893 |
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